Planeta Huerto — Tienda de mascotas in Alacant

Reseñas de Planeta Huerto

• Alejandro

  Adicional 2016.06.01

  I placed an order on the 5th of September and promptly received an email that an item wasn't in stock - no problem with this as I received a refund for said item. The following week I received a mail apologising for my order being late and it would arrive 13th. I still haven't received an order. I sent an email two days ago and have yet to receive a response and their phone lines are not working. I won't be ordering from these guys again.
• Ariadna

  Adicional 2016.04.23

  I eventually received everything with the exception of another item they did not have in stock. I didn't receive a refund so I contacted them again. This was an error and they sorted it out. I really hope they get their act together because they have a great inventory with reasonable prices but service is poor.
• Natalia

  Adicional 2014.10.13

  Llevo comprando productos de alimentación de calidad que en tiendas físicas eran más caros desde hace dos años y hasta la fecha estoy 100% satisfecho. Buen trabajo
• Sofia

  Adicional 2014.07.28

  *Update*
• Salome

  Adicional 2014.03.17

  I've ordered a product on the past 11th of November and there was several "misfortunes" with the delivery. I.e. the delivery company failed to deliver and indicates in the tracking system that there was no one to receive the parcel on the address, despite there was always someone there. Also, there are other possibilities that where not used: a contact through my phone or a notice on the mailbox. So, the delivery company falsely claims that the order was not delivered because there was no one to claim it and take it. I contacted Planeta Huerto explaining the situation and immediately cancelled the order and asked for a refund. This is still ongoing and reflects my current state regarding this transaction. I may or may not, considering Planeta Huerto attitude regarding this issue, change my one star.
• Elizabeth

  Adicional 2013.09.27

  Realmente lamentable, la idea es buena pero funcionan muy mal desde que han cambiado de compañía de transportes para abaratar costes. Una vez mas me ha llegado el producto totalmente roto y chafado, y cada vez tardan mas en enviar los envíos, no los embalan bien y cuando escribes un correo no contestan nunca, no solucionan nada. Nada recomendables.
• Julia

  Adicional 2013.09.15

  Una y no más. El servicio de atención al cliente es inexistente. Envié dos correos y aún sigo esperando respuesta. Al final llamé e imposible modificar pedido. Solicité entonces información para devoluciones. No sé si la persona no sabía o no quería o pasaba, pero sigo igual que antes de llamar salvo que tengo un trasto que no quiero para nada.